It is necessary that the buyer sends to customer-service-3@surplex.com , one of the following documentation listed below.
The documents should be filled in properly and contain all relevant information.
EU Buyers
Option 1
- CMR, signed and stamped by the buyer in box 24. (copy)
Option 2
- Entry Certificate (this document can be requested to customer-service-3@surplex.com )
Option 3
- Proof of Delivery
Option 4 (Parcel services)
- Parcel Label
- Transport Invoice
- Tracking
- Proof of Delivery (signed)
Self-collection
In case that the goods have been picked up by buyer's own means, the following document will need to be provided:
- Entry Certificate (this document can be requested to customer-service-3@surplex.com )
Non - EU Buyers
- Export documents : EX1 and Exit Certificate
If Surplex has organized the transport, please ask the requirements to the team.