Questions about the VAT Refund
- What is the ‘Deposit pending export documents’?
- How do I apply for the VAT deposit refund ?
- Which delivery documents must be provided for a tax-free intra-community supply?
- VAT-Refund for goods that were auctioned in AUSTRIA
- VAT-Refund for goods that were auctioned in BULGARIA
- VAT-Refund for goods that were auctioned in CROATIA
Questions about bidding
- How can I bid?
- In which steps can I bid?
- What do I have to consider when bidding?
- What costs do I need to take into account?
- Are there countries where Surplex does not conduct business?
- I was outbid right after I placed my bid, what happened?
Questions about invoicing
- How to Request an Invoice for Your Purchase
- Who will appear on my invoice?
- What is the buyer’s premium?
- What does “optional D+L” costs mean?
- Why do Additional Costs costs vary?
- What does mean in my invoice "Deposit awaiting Export Document"? - VAT
Questions about payment
Pick-up and Transport
- I have paid my lot/s. Where can I find the pick-up address and contact details?
- What does “loaded on truck / free-on-truck” mean?
- How much time do I have to collect my items?
- What do I have to consider when exporting ?
- Can smaller items be collected by parcel services?
- Can I combine items from different locations and have them transported together?