Why is my account blocked? March 04, 2026 08:42 Updated Your Surplex account will be blocked if you violate the Surplex rules or conditions.For example if you do not pay an invoice on time. If you think it is a mistake, you can contact our customer service department at info@surplex.com. Related to Account Login Account Block Related articles What happens if I don't pay on time? What if I cannot attend the visit? How much time do I have to collect my items? How can I register and create a Surplex account? How do value-added services vary between TBA brands?