Questions about services
Pick-up and Transport
- I have paid my lot/s. Where can I find the pick-up address and contact details?
- What does “loaded on truck / free-on-truck” mean?
- How much time do I have to collect my items?
- What do I have to consider when exporting ?
- Can smaller items be collected by parcel services?
- Can I combine items from different locations and have them transported together?
Questions about the VAT Refund
- What is the ‘Deposit pending export documents’?
- How do I apply for the VAT deposit refund ?
- Which delivery documents must be provided for a tax-free intra-community supply?
- VAT-Refund for goods that were auctioned in AUSTRIA
- VAT-Refund for goods that were auctioned in BULGARIA
- VAT-Refund for goods that were auctioned in CROATIA