Skip to main content

How to pay for won auction items

Updated
How to pay for won auction items

Once you have successfully won an item in an auction, you can complete your payment through your Surplex account by following the steps below.

 

Step 1: Review items

  1. Navigate to Account → Purchases.
pay 1.png
  1. Your purchased items are grouped by delivery type and country.
  2. Select the relevant group to proceed.
  3. Choose the lots you wish to pay for and click Pay now.

    Note: Due to country-specific regulations, certain lots may need to be paid for separately.

Step 2: Confirm your details

pay 2.png
  1. Review your billing information and delivery address.
  2. Ensure that your billing details match your VIES registration, if applicable.
  3. If updates are required, click Change address.
  4. VAT will be calculated automatically based on the provided information.
  5. Accept the Terms and Conditions. Click Continue to payment

Step 3: Finish and pay

pay 3.png

Select your preferred payment method:

  • Bank Transfer: Choose this option if you require an invoice before making payment.
  • Online Payment Methods: Immediate payment via options such as iDEAL or Bancontact.
    Przelewy24/P24 is currently unavailable. Polish buyers can continue using the other available payment methods, including bank transfer.

    Important: All payments must be made in euros.
    After completing the payment, your invoice will be generated and made available in your account.

Step 4: After Payment

pay 4.png
  • An invoice is automatically generated once payment is completed.
  • A copy of the invoice is sent to your registered email address.
  • You may also access the invoice directly from your account.

Access Your Invoices
To view or download your invoices at any time: Navigate to: Account → Invoices
From this section, you can review and download all completed invoices.

 

Related articles