To delete your account, please send a written request via email to our Customer Service at info@surplex.com .
Before we proceed, we will first check if there are any factors that might prevent the deletion of your account, such as an active highest bid on a lot or outstanding invoices and payments. Once these checks are complete, we will process your request and confirm the action.
Please note that the entire process may take up to 14 days to be fully implemented across all systems.