To demonstrate tax-free delivery to national financial authorities for goods dispatched from Croatia, specific documentation is required. The necessary proof varies depending on the transportation method.
To apply for the VAT-Refund please send the required documents via E-Mail to: service.easterneurope@surplex.com
EU Buyers
Delivery between two different EU countries (Intra-Community Supply)
| Transport case | Transport by freight forwarder | Transport by parcel service |
| Required documents |
|
|
Non-EU Buyers
Delivery crossing borders of the European Union
Transport case |
Transport by forwarder or parcel service (Cross-Border) |
Required documents |
|
Self-Collection
In case you pick up your purchase by a private vehicle
Please note: The sale of items to self-collectors is taxable. The deposit cannot be refunded, and the original invoice will be turned into a VAT invoice.